Objective IT create bespoke streamlined service for Countryside Properties to increase company efficiency

Objective IT create bespoke solutions to streamline the companys internal services and monitor key performance indicators.

 

Countryside Properties is a house building and urban regeneration company based in Essex, primarily working within London and the South East of England. Since its founding in 1958, the company has evolved at a sustainable rate and is now listed on the London Stock Exchange as a constituent of the FTSE 250 Index.

 

Countryside came to Objective IT looking for a solution that would enable them to streamline their internal services to increase resource efficiency. 

 

They also wanted to develop a business intelligence service that they could use to easily measure and compare their key performance indicators (KPIs). 

 

Equipped with this information, Objective IT worked together with the client to create a solution that comprised of several elements. A new email based Workflow Service was created to automate the fault reporting and fixing process; a new mobile web application was created to allow Countrysides field engineers and subcontractors to view and report back on jobs in real time. An extension to their existing Customer Service Aftercare Product was developed to integrate and automate working practices within the new workflows. 

 

Lastly, a web based Management Dashboard was developed and implemented to allow easy visibility of KPIs.

 

Creating various bespoke applications in this way has automated the reporting of customer issues. Resource efficiency has dramatically increased, leading to greater success for the business.

 

Objective ITs bespoke solutions have eliminated many unnecessary working hours now that the system is fully-integrated and working autonomously between Countryside and their sub-contractors and engineers. The company is now able to enjoy reduced waiting times, better decision making and easier access to business information, 

 

Objective used a range of tools to fulfil the client brief, including C#, Microsoft ASP .NET Framework 4.5, Windows Web Service and Web Application.

 

For more information on the range of development and data analytics services on offer from Objective, please visit the company website.

The full case study can be found here.

 

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Objective IT is a leading bespoke software development company based in Chelmsford, Essex and serving clients throughout the UK. Specialising in building forward-thinking bespoke software, cross-platform mobile and tablet apps, Objective has remained a respected Microsoft Partner since 1992. The company also offer data analytics solutions. For further information on how Objectives data scientists can benefit your business please contact the team today.

 

Press Details:

Contact: Karen Harding, Marketing Manager

Website: http://www.objectiveit.com/

Telephone: 01245 330360

Email: karen.harding[at]objectiveit.com

 

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